Effective Date: September 2026

At Shine On®, customer satisfaction is our priority. We are committed to delivering high-quality herbal hair care products with safe packaging and reliable service. Please read our Return & Refund Policy carefully before placing your order.

1. Return Policy

Due to the personal care and hygiene nature of our products, we only accept returns under the following conditions:

✅ The product was damaged during delivery
✅ You received the wrong product
✅ The product packaging was defective or damaged upon arrival

To request a return or replacement, please contact us within 48 hours of receiving your order.

Customers must provide:

• Clear photos or videos of the received product

• Order details

• Reason for return request

Our team will review the request and assist you accordingly.

2. Refund & Replacement Process

Once your return request is approved, Shine On® may provide:

• A replacement product, or

• A full refund (where applicable)

Approved refunds will be processed within 5–10 business days after confirmation.

The refund method may depend on the original payment method used and applicable payment processing timelines.

3. Non-Returnable Items

For hygiene, safety, and product quality reasons, we cannot accept returns for:

❌ Products that have been opened or used
❌ Products with broken seals
❌ Products damaged due to customer misuse, improper storage, or handling
❌ Change-of-mind purchases after delivery

We recommend checking your order carefully upon delivery before opening the product packaging.

4. Order Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been dispatched to the courier, cancellation requests cannot be accepted.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

Please contact us within 48 hours of delivery with supporting photos/videos.

Our customer support team will verify the issue and provide the appropriate solution.

6. Contact Us

For return, replacement, or refund-related queries, please contact:

Shine On® Customer Support

📧 Email: shineon175@gmail.com
📞 Phone Number: +92 342 7499092
🌐 Website: www.shineon.pk

Shine On® reserves the right to review each return or refund request to ensure a fair and secure shopping experience for all customers.