Frequently Asked Questions

Everything You Need to Know About Shine On

From delivery and ordering to our Herbal Hair Oil and Herbal Shampoo, find quick answers to the questions customers ask us most.

Orders, Delivery & Support

1. Do you offer free delivery?

Yes. Shine On offers FREE delivery across Pakistan, so you don’t have to pay any additional delivery charges on your order.

2. How long does delivery take?

Orders are usually delivered within 4–5 working days after confirmation. Delivery may occasionally take longer due to courier delays, public holidays, weather conditions, or remote locations.

3. How can I contact Shine On?

Our customer support team is available 24/7 to assist you with product questions, orders, or delivery concerns. You can contact us through the official customer support options available on ShineOn.pk.

4. Is checkout on Shine On secure?

Yes. We use a secure checkout process to help keep your order and payment information protected.

5. What should I do if I receive a damaged or incorrect product?

Please contact our customer support team as soon as possible with your order details and clear photos or video of the parcel/product. Our team will review the issue and guide you according to our return and replacement policy.

Shine On Herbal Hair Oil

6. What makes Shine On Hair Oil different?

Shine On Herbal Hair Oil combines 11 natural oils with 22+ herbal extracts, creating a complete hair-care blend designed to nourish the scalp, support stronger roots, and improve the softness, smoothness, and overall appearance of your hair.

7. Which oils are used in Shine On Hair Oil?

The formula contains Black Sesame, Almond, Coconut, Olive, Castor, Amla, Walnut, Flaxseed, Pumpkin Seed, White Sesame, and Mustard Oil, along with 22+ herbal extracts.

8. What are the main benefits of Shine On Hair Oil?

Regular use helps nourish dry hair and scalp, support stronger roots, reduce breakage-related hair fall, control dryness and frizz, and promote softer, shinier, healthier-looking hair.

9. Is Shine On Hair Oil suitable for both men and women?

Yes. Shine On Herbal Hair Oil is suitable for men and women and can be incorporated into different hair-care routines.

10. How should I use Shine On Hair Oil?

For the recommended Shine On routine, wash your hair first with Shine On Herbal Shampoo, then apply an appropriate amount of Hair Oil to your scalp and hair and massage gently for even distribution.

11. How often should I use the Hair Oil?

You can use it regularly according to your individual hair and scalp needs. Consistent use as part of your routine is more important than applying a large amount at once.

12. Will Shine On Hair Oil guarantee hair growth?

Hair condition and results differ from person to person. Shine On Hair Oil is formulated to nourish the scalp, strengthen and condition the hair, and support healthier-looking hair, but individual results may vary depending on hair condition and regular usage.

Shine On Herbal Shampoo

13. What is special about Shine On Herbal Shampoo?

Shine On Herbal Shampoo combines 8 herbal extracts, Vitamin B5 (Panthenol), and Glycerin to gently cleanse the scalp while helping hair feel softer, smoother, and more manageable.

14. Which herbal extracts are used in the Shampoo?

It contains extracts of Amla, Reetha, Shikakai, Hibiscus, Black Seed (Kalonji), Fenugreek, Rose Petals, and Bal Jhar.

15. What are the benefits of Shine On Herbal Shampoo?

It helps cleanse scalp buildup, support stronger-looking hair, reduce dryness and breakage, improve manageability, and leave hair feeling soft with a healthy-looking shine.

16. Is Shine On Herbal Shampoo suitable for all hair types?

Yes. It is designed for men and women with different hair types and can be included in a regular hair-washing routine.

17. How do I use Shine On Herbal Shampoo?

Wet your hair thoroughly, apply a suitable amount of shampoo to the scalp and hair, and gently massage for 1–2 minutes. Rinse thoroughly with water. Follow with your preferred conditioner if needed.

18. Can Shine On Herbal Shampoo be used regularly?

Yes. Its herbal-based formula is designed to fit into a regular hair-care routine. How often you wash your hair can depend on your individual scalp and hair needs.

Using Shine On Hair Oil & Shampoo Together

19. Should I use Shine On Hair Oil or Shampoo first?

We recommend using the Shampoo first, followed by the Hair Oil.

Recommended Shine On Routine:
🫧 Cleanse with Herbal Shampoo → 🌿 Apply Hair Oil → 💆 Gently Massage

20. Do I need to use both products?

You can use each product individually, but using the Shampoo and Hair Oil together provides a more complete Shine On hair-care routine — cleansing first and nourishing afterward.

21. How quickly will I see results?

There is no fixed timeline because every person’s hair condition, lifestyle, and routine are different. Consistent use is recommended, and individual results may vary.

22. Are Shine On products herbal?

Shine On Hair Oil and Shampoo are formulated around herbal extracts and nourishing ingredients selected for everyday hair and scalp care.

23. What size are the products?

Both Shine On Herbal Hair Oil and Shine On Herbal Shampoo come in 200ml bottles.

24. Still have a question?

We’re happy to help. Contact our 24/7 customer support team through the official support channels available on ShineOn.pk, and our team will assist you.